Mayora4D Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Mayora4D is an online Sports Betting and casino platform operating in Malaysia. As a responsible platform, we take our obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously in handling the personal information of all our members.

• This policy applies to all users who visit, register with, or use any Mayora4D service — including visitors without a registered account.
• By registering an account or continuing to use the Mayora4D platform, you acknowledge that you have read and agreed to this Privacy Policy.
• This policy is to be read together with the Mayora4D Terms & Conditions. In the event of any conflict, this Privacy Policy shall prevail for all matters relating to personal data.
• Mayora4D reserves the right to update this Policy from time to time. The latest version will always be available on this page with a clearly indicated update date.

Mayora4D only collects data that is strictly necessary to deliver a safe, seamless and responsible service to you. Below is a clear overview of the types of data we collect and why:

Mayora4D uses your personal data only for purposes that are lawful, necessary and directly related to the delivery of our services. No data is used for any purpose that has not been disclosed to you.

• Account management: To verify your identity, process your registration, manage logins, and maintain the security of your Mayora4D account at all times.
• Transaction processing: Processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as withdrawals to your bank account or e-wallet.
• Legal compliance: To fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required under Malaysian law, including the PDPA 2010.
• Customer support: Handling your enquiries, complaints and support requests efficiently via live chat and email.
• Platform security: Detecting and preventing fraud, money laundering, multi-account usage, bots and any activity that violates Mayora4D's Terms.
• Service communications: To send important notices regarding your account, changes to our terms, transaction confirmations, and security-related information.
• Platform improvements: Analyzing aggregated usage patterns (without identifying individuals) to improve the overall Mayora4D user experience.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need assistance or responsible gaming intervention, in line with Mayora4D's commitment.

Mayora4D does not sell or trade your personal data. However, there are limited situations where we need to share data with certain parties to ensure our services function correctly and remain compliant with the law.

• Payment providers: The transaction information required is shared with your chosen e-wallet and banking providers (such as Touch 'n Go, DuitNow, and GrabPay) solely for the purpose of processing your deposits and withdrawals.
• Game providers: Mayora4D works with licensed game providers to offer slots, casino tables, and other games. Session data required for gameplay is shared, but not your full identity details.
• Legal authorities: Mayora4D will disclose data when required by court order, direction from Malaysian authorities, or a valid legal obligation. We will not disclose data beyond the minimum extent required by law.
• Technical service providers: Companies that provide IT infrastructure, cloud services, and cybersecurity to Mayora4D may have limited access to data under strict confidentiality agreements.

Your data security is a responsibility that Mayora4D takes extremely seriously. We continuously invest in our security infrastructure to ensure your data remains protected at all times.

• Your data is stored on servers protected with AES-256 encryption at rest and SSL/TLS 256-bit encryption in transit.
• Both physical and digital access to Mayora4D's data servers is tightly controlled through multi-factor authentication systems and round-the-clock monitoring.
• Mayora4D conducts regular penetration testing and security audits to identify and address any vulnerabilities before they can be exploited.
• Your data is retained for the duration your account remains active and for seven (7) years following account closure, in accordance with Malaysian legal requirements on financial record retention.
• Once the required retention period has elapsed, your data will be permanently deleted or anonymised from Mayora4D's systems.
• In the event of a data breach affecting your information, Mayora4D is committed to notifying you within 72 hours of becoming aware of the incident.

Under Malaysia's PDPA and Mayora4D's policy, you have the following rights regarding your personal data. To exercise any of these rights, contact the Mayora4D support team via live chat or email at support@mayora4d.click.

Mayora4D uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the Mayora4D platform. Third-party cookies from the analytics and security providers we use are also subject to their respective privacy policies.

Mayora4D takes child protection very seriously. Our platform is strictly for individuals aged 18 and above, with no exceptions.

• Mayora4D does not knowingly collect any personal data from individuals under the age of 18. If you discover that your child has registered an account with Mayora4D, please contact us immediately.
• Should we find that personal data has been collected from a minor without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
• Parents and guardians are encouraged to use parental control software to prevent children from accessing online gambling platforms, including Mayora4D.
• All new Mayora4D players are required to confirm that they are 18 years of age or older at the point of registration. Mayora4D reserves the right to request age verification through official documents at any time.

• The Mayora4D platform may contain links to third-party websites, including game providers and technology partners. Mayora4D's Privacy Policy does not apply to those sites.
• Mayora4D is not responsible for the privacy practices or content of any third-party websites accessed via links on our platform.
• You are advised to read the privacy policy of any third-party website independently before providing them with any of your personal information.
• If you come across a suspicious link that claims to be associated with Mayora4D but directs you to an unfamiliar website, please report it to our support team immediately as it may be a phishing attempt.

In the course of operating the Mayora4D platform, your data may be stored or processed on servers located outside Malaysia, depending on the location of the technology infrastructure we use.

• Any cross-border data transfers are made only to countries or recipients that provide a level of data protection equivalent to or higher than Malaysia's PDPA standards.
• Mayora4D ensures that appropriate data transfer agreements (such as Standard Contractual Clauses) are in place to protect your data during any international transfers.
• You have the right to request information about the protection mechanisms used for cross-border data transfers by contacting our support team.

If you have any questions, concerns, or wish to exercise your personal data rights at Mayora4D, there are several ways to reach us:

• Privacy Email: Send your written enquiry to support@mayora4d.click with the subject line "Data Privacy Enquiry". We will respond within 5 business days.
• Live Chat: For urgent privacy or account security enquiries, use the live chat feature on the Mayora4D platform, available 24 hours a day, 7 days a week.
• Formal Request: For formal data access, correction, or deletion requests, please have a copy of your Malaysian identity card ready along with a clear description of your request to help speed up the process.
• Complaints to Authorities: If you are not satisfied with how Mayora4D has handled your privacy concern, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPD).

• Mayora4D reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or the technologies we use.
• Material changes to this Policy will be communicated via a prominent notice on the Mayora4D website and/or by email to registered members at least 14 days before the changes take effect.
• The latest version of this Privacy Policy is always available on this page, with a clear update date displayed at the top of the document.
• Continued use of the Mayora4D platform after the effective date of any changes to this Policy constitutes your acceptance of the updated Policy.